Thursday, May 11, 2017

United Airlines America Cancels Indian Ticket for Filming Arrogant behaviour of staff

May 12 2017 : The Times of India (Chennai)
United cancels desi flyer's ticket for filming dispute
Los Angeles:

An Indian-origin man in the US has claimed that the United Airlines cancelled his flight reservation because he filmed an employee during an altercation, the latest public relations headache for the airline. Navang Oza, 37, said he was refused entry on a flight to the West Coast after he started recording his experience on his cellphone.Oza was quoted by KNTV as saying that he was checking in on Monday for a flight home to San Francisco from New Orleans when he complained to a United Airlines agent about a $300 charge for his luggage. Oza said he paid $125 to check the same bag on the first leg of his trip.
Unable to get an explanation, Oza said he decided to do what many other frustrated passengers have done and film the dispute.
Oza posted an unedited clip of the lengthy interac tion with the ticket counter worker in New Orleans.
The clip begins with the agent pointing her finger at him, saying, “You did not have my permission to videotape“. Next, she appears to instruct an agent to her left. “Cancel the reservation,“ she says.
The California resident added that he ultimately rebooked his flight on a different airline.
United said it was investigating the incident. “The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened,“ United said in a statement.
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United Airlines is denying telling a Missouri woman to urinate in a cup rather than leave her seat to use the restroom on a flight from Houston. Nichole Harper told KCTV she had a sudden urge to urinate on the flight last month. She says a flight attendant told her she wasn't allowed to stand up. She responded by saying she was going to need a cup. She says flight crew reprimanded her after she filled two cups. AP

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