Ola Electric Scooter - Manufacturing defect- Consumer forum orders Rs.1.2 Lakhs to OLa

 https://x.com/thinak_/status/2015648426726478115

Bought an OLA electric scooter. Trouble in 10 days. Justice after two years.

                                             

Poornima of Veeravanallur in Tirunelveli bought an electric scooter from OLA on January 14, 2024, paying Rs 1,19,999.

Within just 10 days, the scooter began giving trouble and failed to start properly.

 Instead of fixing the issue, the showroom/company advised prolonged charging. The problem continued. The scooter broke down repeatedly on the road, and Poornima had to push it home several times, despite it being brand new.

In July 2024, the scooter stopped functioning completely as the battery failed to charge. It was taken to the service centre in a goods vehicle, where the battery was declared defective.

Though the battery carried a 36-month warranty, the showroom/company allegedly refused replacement. Left with no option, Poornima approached the Tirunelveli District Consumer Disputes Redressal Commission. 

The consumer forum held the company guilty of deficiency in service and ordered: 

Refund of Rs 1,19,999 & take back product.

Rs 25,000 compensation for mental agony.

Rs 10,000 litigation cost Payment to be made within 45 days, failing which 9% interest applies.

Bought an OLA electric scooter. Trouble in 10 days. Justice after two years. Poornima of Veeravanallur in Tirunelveli bought an electric scooter from OLA on January 14, 2024, paying Rs 1,19,999. Within just 10 days, the scooter began giving trouble and failed to start properly.

Instead of fixing the issue, the showroom/company advised prolonged charging. The problem continued. The scooter broke down repeatedly on the road, and Poornima had to push it home several times, despite it being brand new.

In July 2024, the scooter stopped functioning completely as the battery failed to charge. It was taken to the service centre in a goods vehicle, where the battery was declared defective.

Though the battery carried a 36-month warranty, the showroom/company allegedly refused replacement. Left with no option, Poornima approached the Tirunelveli District Consumer Disputes Redressal Commission.

The consumer forum held the company guilty of deficiency in service and ordered: Refund of Rs 1,19,999 & take back product. Rs 25,000 compensation for mental agony. Rs 10,000 litigation cost Payment to be made within 45 days, failing which 9% interest applies.